Refund policy

Our return policy allows for returns within 30 days of receiving your item. To qualify for a return, the item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. Additionally, a receipt or proof of purchase is required.

To initiate a return, please contact us at Lolkidz919@gmail.com or via Contact Form. Returns should be sent to the following address: 85 Cianci Street, Paterson, New Jersey.

Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how to send your package. Please note that returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please reach out to us.

Please note that we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the desired item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Shipping Notice: USA Shipping Only

Currently, we only offer shipping within the United States. We apologize for any inconvenience caused to our international customers and hope to expand our shipping options in the future. For our valued U.S. customers, enjoy our fast and reliable shipping services!

Refunds

We will notify you once we have received and inspected your return, and inform you if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us